Returns
At Dr Curvy we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible. Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the support team at support@drcurvy.com or via the contact page here. We can only process these requests within 90 days after delivery.
Requirements
Within 90 Days - You must request a return within 90 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label. Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. We may reject the returned product if there is damage to the product and/or product packaging. If a product is deemed unfit for return, we will notify the customer that the return has been rejected and no refund will be issued to the customer.
Please follow the instructions below.
We are not responsible for risk of loss or damage for returning a product during shipment. For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. If you provide us with proof of shipment and cost, we can authorize a credit for the cost. Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.
We offer full refund or exchange for any order received in defective or damaged condition, or missing items, within 90 days from date of purchase. In the event you are missing an item from your order, please contact support@drcurvy.com or via the contact page.